Cell Phone Services

We know your smartphone is your constant companion, so we won't let an accident or setup issue disconnect you. From Accidental Damage Coverage to 24/7 support, we'll take care of your most important piece of tech.

Geek Squad tech support and repairs are now available in-store and remotely.

In-store Geek Squad services are now available at all Best Buy locations. Geek Squad Agents are also available 24/7 to support the tech in your home by online chat and phone.

No one stands behind you like Geek Squad

You sit back, we’ll set everything up. Our in-store Geek Squad Agents will completely set up your new phone and help you personalize it.

Find Nearest Store

Bad luck deserves good coverage. If the unexpected happens, a Best Buy Protection Plan means you’ll be back up and running again soon. See in-store for details.

Find the nearest store

If your tech turns on you, you can turn to us. Our Geek Squad Agents are standing by. Call 1-800-GEEKSQUAD (1-800-433-5778) or chat with an agent online:

Chat with an Agent

Get set up at a store near you

Our in-store Geek Squad Agents will completely set up your new phone, personalizing it with the accounts and apps you want. Plus, we’ll provide 30 days of post-setup support.

Find the setup service that works for you.

Standard setup.

For $29.99, our standard cell phone setup service includes:

Screen protector
30 days of online support

Premium setup.

For $39.99, our premium cell phone setup service includes:

30 days of online support
All OS and existing application updates
Email setup
Internet security software (if applicable)
Product tutorial

Ultimate setup.

For $59.99, our ultimate cell phone setup service includes:

Screen protector
30 days of online support
All OS and existing application updates
Email setup
Internet security software (if applicable)
Product tutorial

Protect your device

Manufacturers’ warranties only cover you for so long. Best Buy Protection with Physical Damage for Cell Phones goes above and beyond the manufacturer’s warranty. If the unexpected happens, our Geek Squad Agents will get you up and running again soon.

Without Geek Squad, repairs can get expensive.

Digitizer cost without coverage: $275
Menu board cost without coverage: $170
Sound (poor quality) repair without coverage: $79
Battery replacement cost without coverage: $70

With Best Buy Protection with Physical Damage for Cell Phones you’ll get:

Physical damage coverage: we’ll fix or replace your cell phone due to physical damage up to 2 times.
Complete accessory and battery coverage: we cover all of the accessories in the original packaging. Plus, if your battery stops holding a charge, we’ll cover that too.
Contactless service requests: is your cell phone no longer working like new? Service requests are completely contactless and can be started online.
Premium screen protector: we’ll provide and install a premium screen protector at the time of purchase.
Transferable coverage: enhance the value of your products by transferring cover to another owner.

Device support

Have a question about your device or need a problem fixed ASAP? Geek Squad Agents are standing by:

Getting help is easy

Chat with an Agent Now

Our Agents are available online 24/7 to help with your remote tech support needs such as new device setup, troubleshooting, and so much more.

Chat with an Agent

Call 1-844-GEEKSQUAD (1-844-433-5778)

Visit a store near you.

Talk with an Agent at your local Best Buy store.

Find the nearest store

Self-serve options

Chat with Remote Technical Services.

Our Agents are available and online 24/7 to help with challenging tech problems such as device setup, device diagnosis, software repair, and more.

Geek Squad Self-Service Portal.

Manage your Best Buy Membership or Best Buy Protection Plan details, change your method of payment, start a Best Buy Protection Service Request, or check the status of an existing Service Request.

Visit Self-Service Portal

Track your repair.

Check the status of your repair and keep an eye on it every step of the way.